What kind of services will HQ offer?
First time Visitor
First time visitors to HQ can walk-in and register at our reception desk.
Get Help Now
If you are struggling with thoughts of ending your life or harming yourself please contact crisis support or visit your nearest emergency department.
Mental Health Experience and Outcome Measures
Patient Reported Experience Measures (PREMs) are self-reported measurements that you will complete to provide information about your satisfaction with and experience receiving healthcare at HQ. PREMs are focused on your experience of the processes of care.
Patient Reported Outcome Measures (PROMs) are self-reported measurement tools that you will complete to provide information on your health and how the service has impacted your quality of life.
Why do we ask?
Research over the past two decades has clearly demonstrated that when those receiving care are asked to regularly and systematically rate their symptoms (PROMs) and their experiences of care and alliance (PREMs) – and those providing care actively use the information from the PROMs and PREMs to inform care – mental health outcomes improve.