Mental Health Services

Mental health services at HQ

We offer a stepped-care approach to matching cis guys into guys and all trans and non-binary people with the intensity of care they need rapidly. Stepped-care aims to provide the right care at the right time for each individual, with the goal of getting you care faster.

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Compassionate Care

Assessment and Counselling

Appointments and Walk-ins

Mental Health Experience and Outcome Measures

Patient Reported Experience Measures (PREMs) are self-reported measurements that you will complete to provide information about your satisfaction with and experience receiving healthcare at HQ. PREMs are focused on your experience of the processes of care.

Patient Reported Outcome Measures (PROMs) are self-reported measurement tools that you will complete to provide information on your health and how the service has impacted your quality of life.

Why do we ask?

Research over the past two decades has clearly demonstrated that when those receiving care are asked to regularly and systematically rate their symptoms (PROMs) and their experiences of care and alliance (PREMs) – and those providing care actively use the information from the PROMs and PREMs to inform care – mental health outcomes improve.